The Customer Success Manager builds relationships with clients, ensuring their satisfaction and smooth delivery of support in all areas.
KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in providing SaaS knowledge management solutions.
Our customers’ satisfaction is the key to our success, making our Customer Success role a vital component of our company’s growth. As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure seamless delivery and support in all areas.
- 2+ years of experience as a Customer Success Manager, Account Manager, or similar role.
- Prior experience working at a SaaS-based company is a must.
- Prior experience supporting and interfacing with enterprise level organizations is required.
- Great interpersonal skills with strong customer-facing and presentation skills.
- Proactive problem-solver who is not afraid to break boundaries.
- Team player with strong ability to motivate people.
- High prioritization and organization skills.
- Superb written and verbal communication skills.
Top Skills
SaaS
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