Manage customer onboarding and training, resolve inquiries, monitor customer health, build relationships, and collaborate with sales and product teams to drive upsell and long-term success.
Summary:
A Customer Success Manager ensures customers are satisfied and successful in using the company’s products or services, promoting long-term relationships.
Responsibilities:
- Onboard new customers and provide product training.
- Address customer inquiries and provide solutions.
- Monitor customer health and ensure they’re achieving desired outcomes.
- Build strong relationships with customers.
- Work closely with sales and product teams for upselling opportunities.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Remote work options.
- Employee wellness programs.
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
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