Customer Success Manager

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is looking for a Customer Success Manager (CSM) to expand our team in Westminster, CO. In this role you will be responsible for establishing strong relationships with customers and be their main point of contact for their SecureWatch subscription. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention. 

Responsibilities: 

• Serve as the primary customer contact once sales opportunities convert into contracts. 
• Onboard new customers and training them how to utilize the Vantor Hub platform. 
• Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. 
• Establish and maintain strong customer relationships and customer satisfaction through routine communication. 
• Maintain a portfolio of customers and be responsible for contract renewals and upgrades. 
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer. 
• Act as the Vantor liaison for technical inquiries, issues or escalations. This will include working with Vantor Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally. 
• Build an in depth understanding of customers’ business processes involving Vantor products and services. 
• Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment. 
• Provide insight with respect to the availability and applicability of new products and features. 

Minimum Requirements: 

• Must be a U.S. citizen or permanent resident 
• Bachelor’s degree or equivalent experience and 3 years professional background in customer-facing roles within premier, global organizations. 
• Have a track record of maintaining strong customer relationships.   
• This position is based at Headquarters, Westminster, CO, the candidate may have the ability to travel (~ 30%).
• Proficiency with Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, Zoom. 

Preferred Qualifications: 

• Previous Customer Success Management experience desired. 
• Experience with geospatial intelligence (GEOINT)  
• Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired. 
• Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS. 
• Familiarity with CQL and Python. 

Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.