Customer Success Manager

Job Title: Customer Success Manager

Job Location: Westminster, CO (Hybrid - 3 days per week in office)

Our Department: A&D

 The Customer Success Manager has a primary responsibility to support the other Customer Success Managers and Sales team to increase customer retention, grow revenue with existing customers and assure client productivity and over all success with our products and services through the customer lifecycle. 

What You Will Do:

 Ideal candidates are passionate about helping customers succeed.  They are self-motivated and familiar with professional 3D design tools and technologies. Comfortable in the dynamic atmosphere of a technical organization with a rapidly an expanding product line and customer base. Must possess strong building design and construction processes, strong presentation skills and be able to communicate professionally in written responses to emails. Organized and analytical, able to problem solve through creative and adaptive approaches. 

• Support of fellow members of the customer success and sales teams in responding to customer product questions and in the development of customer success and sales deliverables.

• Develop and deliver online or onsite product demonstrations to customers or to audiences at events such as conferences, seminars, etc.

• Document and evangelizing best practices to customers and user community.

• Collect and convey customer requirements and workflows to various teams within the A&D division of Trimble.

What Skills & Experience You Should Bring:

• Bachelors in Architecture or Engineering.  Masters preferred

• 2+ years of experience working for an architectural, engineering or construction firm.

• Familiar with SketchUp and Revit workflows within AEC and other design fields.

• Ability to learn new products quickly.

• Creative with strong communication skills with the ability to communicate technical concepts in meaningful ways to those who are technical and non-technical.

Trimble Navigation Limited is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].