Customer Success Manager

We're seeking a Customer Success Manager to ensure our customers, largely in manufacturing, achieve their desired outcomes with TeamSense for their workforce. This remote, post-sales role shepherds the complete customer journey—from onboarding through renewal and expansion, and they report to the Senior Director of Customer Success and Support.

You'll partner directly with plant managers, HR, and operations leaders to deliver clear ROI and build customer advocates. The role requires significant cross-functional collaboration with Product, Engineering, Support, Sales, and Marketing teams to champion customer needs and influence our roadmap.

This hands-on position is perfect for someone who thrives in dynamic environments and wants to make a tangible impact on how manufacturing companies manage their frontline workers.

What You’ll Do

• Onboard: Lead new customers through onboarding and training, ensuring rapid time-to-value.
• Align: Facilitate discovery conversations with plant and HR leaders to uncover desired outcomes and goals, and map them to TeamSense capabilities.
• Enable: Own adoption and enablement plans; deliver success plans tied to measurable workforce outcomes.
• Expand: Secure timely renewals, identify expansion opportunities, and create customer advocates.
• Deliver executive business reviews (EBRs) to demonstrate ROI and build strategic alignment.
• Analyze product usage data to surface actionable insights, flag risks, and drive proactive engagement.
• Manage escalations with urgency, aligning internal stakeholders to resolve challenges.
• Partner cross-functionally to bring the voice of the customer into product roadmap discussions and go-to-market strategy.

• You have 3+ years in SaaS Customer Success, Account Management, or a related field.
• You have experience in manufacturing or logistics environments — and understand the realities of plant operations, union workforces, and frontline engagement.
• You LOVE working with customers and thrive on helping them succeed.
• You’re consultative: skilled at discovery, listening, and translating customer needs into measurable business value.
• You’re analytical: comfortable with data, usage metrics, and tying adoption to ROI.
• You’re an excellent communicator: able to engage both frontline users and executives.
• You’re a self-starter who thrives in a dynamic environment, balancing short-term tasks with long-term strategy.

You’ll Thrive Here If You…

• Value continuous learning, customer impact, and cross-functional teamwork.
• Thrive in dynamic environments where ownership and adaptability matter.

About Us

TeamSense was founded in 2020 to provide app-free digital tools for hourly employees and their leadership.  Since then, we've enabled employees across the US, Canada, and Mexico as they navigate everything from reporting an absence to providing engagement feedback to finding their company's benefits information - and we're just getting started. Our solutions revolutionize the way hourly workers connect with company processes and resources.

Base Salary Range: $90,000 – $110,000

TeamSense is a dynamic and innovative company committed to creating a positive and inclusive work environment. We are dedicated to supporting our employees in achieving their professional and personal goals.

Note: The base salary range mentioned is approximate and may vary based on factors such as experience, qualifications, and location.

Benefits Package: At TeamSense, we understand the importance of a comprehensive benefits package to support our employees' well-being and work-life balance. Our benefits include:

1. Health, Vision, and Dental Coverage: We provide comprehensive health, vision, and dental insurance options to ensure you and your family's health and well-being.
2. Flexible Spending Account (FSA) and Health Savings Account (HSA): We offer optional FSA and HSA plans to help you save on eligible medical expenses with pre-tax dollars.
3. Paid Time Off (PTO): We believe in work-life balance and offer generous PTO, enabling you to relax, recharge, and spend quality time with loved ones.
4. Remote Office Budget: We understand the importance of a comfortable and productive remote work environment. TeamSense provides new employees with a budget for office-related spending to support your remote work setup.

At TeamSense, we're proud to be an equal-opportunity employer and embrace diversity in our company. We're committed to creating a culture that includes many backgrounds, identities, experiences, and skills because the more perspectives we include, the stronger we are. We're committed to providing reasonable accommodations to anyone applying for or hired for a position, and if you require accommodation, please contact [email protected].