Customer Success Manager

Description

Founded in 2016, Lusha grew from a bootstrapped startup to a $1.5B unicorn, backed by $245M in investments and trusted by sales teams at Google, Zendesk, and Yotpo. 

Lusha is an AI-powered sales intelligence platform, changing the B2B sales experience with a new approach called Sales Streaming. Allowing salespeople to spend most of their time selling instead of wasting time and effort on manual prospecting.

With 1.5M+ users, 200M+ contacts, and 40K new signups every month, we’re the engine behind modern GTM teams. And we’re just getting started.

We’re looking for a Customer Success Manager to build strategic partnerships with enterprise customers, advise on best practices tailored to their workflows, and ensure their success by optimizing the use of our tools.

Where does this role fit in our vision?

Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain. This role embodies this by working cross-functionally to advocate for the customer, ensuring their needs are prioritized and their success drives our collective growth.

What will you be responsible for?

• Managing the customer experience from onboarding up to renewal, ensuring all their needs are met and they’re optimizing the use of Lusha
• Serving as a trusted advisor by understanding customers' business objectives and guiding them to use Lusha in line with best practices to achieve their goals.
• Conducting regular reviews to evaluate customer success, strengthen partnerships, share updates on new features, and address any concerns.
• Representing customer needs internally to influence product development, ensuring Lusha's offerings align with user requirements.
• Working closely with Account Managers to assess account health, identify potential risks, and strategize for both risk mitigation and growth opportunities.
• Overseeing the success of your customer base by ensuring strong retention rates and boosting end-user adoption.
• Maintaining deep knowledge of industry trends and best practices to align client strategies with optimal Lusha usage and offer tailored solutions.

Here’s what we need from you

• 2+ years of experience in a customer success role.
• Strong attention to detail and accuracy in managing tasks and communications.
• Proven ability to juggle multiple projects simultaneously and meet deadlines.
• Experience managing a high volume of customer interactions while delivering exceptional support and fostering strong partnerships.
• Solid understanding of various go-to-market strategies and their application across different industries.
• AI-savvy: comfortable working with AI tools and staying ahead of emerging trends

We’re dreamers, innovators, and learners, driven by simplicity, collaboration, and trust.

At Lusha, your work matters. Your voice is heard. And your growth is part of our growth.

Ready to join us? Let’s build the future of sales, together.

Requirements
None