Job Description:
This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.
Key Responsibilities and Essential Job Functions:
- Duties include working in our ticketing system to respond to customer requests, working with service provisioning and data center customer support, and escalating concerns.
- Build and maintain customer relationships in an IT organization post sale
- Onboarding of new customers including platform training
- Create and execute customer engagement plans
- Collaborate with the Sales team for the success of the customer and identifying growth opportunities
- Responsible for maintaining revenue by executing Net Retention Action plans
- Perform other duties as required and assigned
Required Qualifications:
- 2-3 years Customer Service Experience in a high transactional role
- Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.
Preferred Qualifications:
- Salesforce.com experience
- Contract and Commercial negotiation experience
- 1 year Customer Success experience
Physical Requirements:
- Ability to sit for extended periods of time
- Moderate keyboard usage
Base Pay Range: Annualized salary range offered for this position is estimated to be $55,000 - $65,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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