The Customer Success Manager will deliver candidates to clients, manage communications, provide product feedback, and ensure customer retention.
About Moonhub
Recruiting is a $70B industry that impacts millions of people’s livelihoods and Moonhub is on a mission to build the world’s first AI recruiter. The Moonhub platform orchestrates agentic actions over a vast amount of workforce data to tackle complex workflows.
Moonhub’s founder, Nancy Xu, started a recruiting agency while researching AI at Stanford. We’ve raised $15M+ from top investors, including Google Ventures, Khosla, Marc Benioff, etc. and we’re growing rapidly.
About the Role
We’ve launched the world’s first AI agents for recruiting and are building out our founding customer success team. We're hiring a founding CSM who will work closely with customers, influence product development, and play a role in building out our CS function.
Core responsibilities
- Successfully deliver quality candidates to customers using the Moonhub platform
- Work closely with clients to understand their hiring requirements
- Manage all communications with clients and work cross-functionally with sales and product to ensure customer happiness
- Work closely with product to provide product feedback and influence product roadmap
- Minimize churn and maximize customer retention
- Upsell and contract renewal
Qualities we're looking for
- Ability to learn and use technology products quickly
- Startup mindset - ability to move quickly and wear multiple hats
- Execution focused and detail oriented
- Strong customer problem solving abilities
- Clear Communication
Top Skills
AI
Communication Tools
Customer Relationship Management
Data Analysis
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