As a Customer Success Manager, you will facilitate enterprise account relationships, ensuring retention, adoption, and expansion through strategic insights and project management duties.
Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.
THE ROLE
The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.
Responsibilities:
- Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
- Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
- Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
- Contribute to internal playbooks for implementation, adoption, expansion, and retention.
- Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.
QUALIFICATIONS
- 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
- Track record of exceptional results a customer success manager
- Deep understanding of analytics team in large enterprises
- Extremely strong customer facing skills
- Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark
PERSONAL CHARACTERISTICS
- Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
- Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
- Data-driven: knows what metrics matter and can analyze them
- Hustles: Creative ability to get deals closed against all odds
- Customer obsessed: laser focused on providing value
Note: This role is only open to candidates currently residing in and authorized to work in the United States.
Top Skills
Python
R
Spark
SQL
Similar Jobs
Artificial Intelligence • Greentech • Healthtech • Social Impact • Software • Biotech • Pharmaceutical
The Customer Success Manager guides clinical research sites, ensuring their satisfaction and retention by managing the client lifecycle and collaborating with teams to enhance product value.
Top Skills:
Hubspot
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
The Customer Success Manager will build relationships with clients to enhance customer experience, drive product adoption, ensure satisfaction, and identify upsell opportunities.
Top Skills:
SaaSSupply Chain Software
.png)
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
As a Customer Success Manager, drive product adoption, retain clients, establish trust, review accounts, and enhance customer experiences through data insights.
Top Skills:
CRMExcel
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
