Customer Success Manager - West USA

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.
Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!
All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.
One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.
Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.
Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.
Position Summary:
Miovision is looking for an experienced ITS Customer Success Manager (CSM) to join our team. Specifically, we're looking to fill this role in the West Coast (California, Nevada, Oregon, Idaho, Washington and Montana) territory. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you.
The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers.
Key Duties & Responsibilities:

• Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity
• Develop trusted relationships with customers including executive sponsors, key contacts, and end-users
• Own a book of business with partners and customers, driving retention and growth rates
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience
• Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
• Be a problem solver for your customers and internally – see a challenge, create a solution
• Proactively monitor and manage customer health, risk, escalations and opportunities
• Coordinate with the product team on product documentation and customer enablement

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development
• Extensive experience in technical account management, project management, installation, or configuration in a technical field
• Extensive experience supporting customers in a business-to-business technical industry
• Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
• Ability to learn technical concepts around our product and our customer’s requirements, aligning the two
• Required passion and empathy to understand your customers and deliver to their needs
• Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you
• Strong oral and written communication skills
• Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
• You'll support various products including ITS, Traffop, Adaptive, and Opticom
• Travel 50%

• Experience in the Traffic and ITS industry
• Experience with networking and IoT
• Fluent in additional languages a plus (French or Spanish preferred)

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend!), a December holiday shutdown, and a flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!