Customer Success Manager Vice President

Job Description
You thrive on crafting strategic go-to-market plans and leading product marketing initiatives that drive innovation and deliver exceptional value to customers. Join our dynamic team and make a meaningful impact by executing high-quality marketing strategies that ensure our products and experiences resonate with customers and achieve success.
As a Customer Success Manager on the Talent Acquisition Product's Go-to-Market Team (GTM), you will play a crucial role in executing go-to-market strategies that transform our product value propositions into tangible success. By cultivating and maintaining robust customer relationships, you will ensure our products align with needs and foster engagement and adoption.
Job responsibilities

• Develops and implements go-to-market strategies to drive product adoption, expansion and retention, ensuring a healthy and engaged customer base.
• Conducts regular and proactive meetings with Product Managers to share best practices, provides use cases to illustrate key product functionality, presents marketing recommendations, and gathers feedback on the impact the product and its features have on our customers.
• Creates and optimizes positioning frameworks and value propositions that resonate with target audiences
• Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities.
• Acts as a steward of the firm's brand guidelines, providing guidance that promotes consistency and integration across Product, Employee Experience, Human Resources, Workplace, Technology, and other firmwide focus areas.
• Guides adoption of employee-facing products and initiatives through 360-degree employee marketing campaigns; includes understanding employee needs and customer-centric product benefits.
• Strategically connects products with similar goals to create cohesive ecosystems, driving cross-product adoption and maximizing overall impact.
• Liaises and builds relationships with partners across Marketing, Brand, Communications, Corporate Functions, Change & Readiness, Controls, and other business partners as appropriate.
• Leads the development and execution of key go-to-market initiatives, including briefing, concept creation, development, and implementation of targeted marketing campaigns across multiple channels to drive product engagement and adoption.

Required qualifications, capabilities, and skills

• 7+ years of experience with product marketing or go-to-market strategy
• Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities.
• Strong problem-solving and planning skills; excellent time management and project management skills.
• Strong communications and integrated marketing skills.
• Strong relationship management skills, able to communicate effectively with peers and partners.
• Understanding of the product lifecycle management.
• Proficiency in Microsoft Excel, PowerPoint, Jira and various design software.

Preferred qualifications, capabilities, and skills

• Team player with the ability to navigate a highly matrixed organization.
• Bachelor's degree in Marketing or a related field.
• Consumer marketing or employee marketing experience.
• Knowledge across communication channels including web, email, video, print, etc.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.