The Customer Success Manager at Versapay will manage customer relationships, drive account growth, and collaborate with cross-functional teams to enhance customer satisfaction and retention.
About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
Here’s how you’ll make a huge impact here – and on your career:
At Versapay, we're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers.
This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.
Reporting to the VP of Customer Success, you'll be a key player responsible for delivering a world-class experience that our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives.
What you'll do:
- Customer Lifecycle Management:
- Seamlessly transition customers from onboarding to long-term adoption
- Focus on growing installed base revenue
- Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
- Growth and Retention:
- Develop and maintain Success Plans in collaboration with customers
- Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
- Customer Advocacy:
- Collaborate with sales, professional services, support, underwriting, marketing, and product teams
- Represent customer needs in product development initiatives
- Problem Resolution:
- Partner with Customer Care to maintain visibility into customer issues
- Act as an advocate for high-severity requests
- Drive cross-functional resolution efforts
- Process Improvement:
- Propose scalable enhancements to our customer journey
- Identify and analyze multi-client issues to forecast potential churn risks
Qualifications:
- 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
- Proven track record managing high ARR customers in the Fintech industry
- Demonstrated experience managing strategic accounts and engaging with C-level executives
- Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
- Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
- Knowledge of strategic account management methodologies and best practices
- Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
What you'll bring to the team:
- Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact.
- Strategic Thinking: Capacity to understand complex business scenarios and align Versapay solutions with customer objectives.
- Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
- Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities.
- Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology.
- Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions.
- Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth.
- Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry
#LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
Erp Systems
SaaS
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Sales Engineer is responsible for overseeing the technical sales process, conducting Proof of Value, and collaborating with internal teams to resolve customer issues, using expertise in network security technologies.
Top Skills:
Network Security Technologies
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Technical Content Developer Intern, you'll create impactful technical documentation to enhance customer success with Dropbox products and support cross-departmental needs.
Top Skills:
AemGuruHighspotLms
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead strategic partnerships with major tech innovators, develop business plans and GTM strategies, and engage C-level partners to drive revenue growth.
Top Skills:
Cloud-Native TechnologiesDevOpsObservabilitySaaS
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
