As a Mid-Market Customer Success Manager, you will guide customers through implementation, adoption, and long-term success of the platform, building strategic relationships and driving value.
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list
⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies
🧑💻 Launching our AI-tutor Cosmo alongside our practice-first learning product
🎬 Seeing Cosmo featured in Times Square three times in as many months
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The RoleCodeSignal is seeking a Mid-Market Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform. In this role, you’ll blend domain expertise, project management, strategic consulting, and customer coaching to guide organizations through implementation, adoption, and long-term success. As a trusted advisor to a fast-growing portfolio of mid-market clients, you’ll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal’s overall impact and growth. You can expect to work on the areas outlined below.
- Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.
- Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success.
- Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
- Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.
Success Management & Renewals
- Own the customer relationship post-sale, including renewals and expansion for your book of business.
- Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders.
- Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen.
- Deliver ongoing training and new-feature enablement to help customers continually extract value.
- Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption.
- Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities.
- Represent the customer voice internally to inform roadmap direction, positioning, and broader GTM strategy.
- Conduct structured and impactful customer meetings—including trainings, business reviews, and power-user interviews.
- Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively.
- 3+ years of Mid-Market Customer Success or Account Management experience at a B2B SaaS company
- Demonstrated success leading end-to-end implementations and delivering effective end-user training
- Proven track record of customer retention and account growth
- A customer-first mindset with the ability to build strong, consultative relationships with stakeholders, including leading Executive Business Reviews (EBRs)
- A collaborative, empathetic, and solutions-oriented team player
- Exceptional written and verbal communication skills, including strong presentation capabilities
- Familiarity with technical hiring, talent acquisition, or developer tools
- Experience managing relationships with engineering leaders or TA/HR stakeholders
Why You'll Love it Here
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
🌐 Globally distributed, fully remote team
💰 Competitive salary, equity, and bonus comp packages
🩺 Medical, dental, and vision coverage
💸 401k matching (US) or pension fund contributions (Global)
🏝 Unlimited time off policy
📚 Learning & Development benefits
💪 Physical & Mental Health benefits
💻 Equipment & home office setup stipend
🥳 Team activities and get-togethers to connect with your fellow Signalites
💙 A challenging and fulfilling opportunity to join a fast-growing AI company
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of $120,000 to $140,000. This range encompasses all seniority levels eligible for this position. The OTE includes base salary and commissions.
Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market.
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