Customer Success Manager - Low Touch (East Coast)

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently:

• 🧑‍🤝‍🧑 We’re a diverse team of + 140 talented people

• 🚀 Our annual recurring revenue is growing over 9x year-over-year

• ⭐️ With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub

• 🍾 We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted

• 🌱 We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)

🎯 Your main goal will be to establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year.

To do so, you’ll combine hands-on customer work with building scalable processes and automations that help us deliver an outstanding customer experience.

CUSTOMER SUCCESS MANAGEMENT

• Onboard new customers and set them up for long-term success

• Nurture expansion opportunities

• Proactively solve technical and commercial challenges across your book of business

• Manage customer communications and support escalations smoothly

PROCESS & AUTOMATION BUILDING

• Design playbooks, workflows, and automations to engage with customers at scale

• Build systems that allow you and the team to serve a higher volume of customers efficiently

• Share best practices and learnings to help the CS team improve continuously

• Identify and execute initiatives that bring value to customers in a scaleable way - e.g. webinars and round tables.

COMMERCIAL GROWTH

• Lead expansion and renewal conversations to drive upsell and cross-sell opportunities

• Progress order forms and ensure seamless collaboration with Sales teams

• Run quarterly business reviews with key customers to uncover growth potential

OPERATIONAL EXCELLENCE

• Keep customer data and CRM records accurate and actionable

• Lead projects that improve CS processes for the whole team

• Collaborate cross-functionally with Support, Sales, and Product to deliver value

REQUIREMENTS

Must-haves

• 🤝 Customer Success expertise: You know how to manage a book of business, run QBRs, and deliver great onboarding experiences.

• 🧠 Curiosity & intelligence: You quickly grasp what n8n does for people and why they buy it, and can adapt your approach accordingly.

• 💻 Technical ability: You can build workflows in n8n, understand technical basics, and know when and how to escalate effectively.

• 💼 Commercial acumen: You have experience managing upsells and cross-sells in a SaaS environment.

Nice-to-haves

• 📊 Scaled CS experience: You’ve managed a large, low-touch customer portfolio before.

• 📞 Strong communication skills: You have a clear, structured speaking style and great phone presence.

• 🔧 Process mindset: You’ve helped set up CS tooling, processes, or playbooks in past roles.

• 👩‍💻 Technical engagement: You’re comfortable engaging with technical audiences in a commercial capacity.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

  • US: Comprehensive medical (PPO 1200), dental, and vision plans.

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan.

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*

  • US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

* Country-specific details are provided in your contract.