Customer Success Manager - Intern

The Company:
Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.
 

The Role:
 

We are seeking a Customer Success Intern to support our Customer Success team in delivering exceptional experiences to our customers. This internship provides hands-on exposure to customer lifecycle management, account support, and cross-functional collaboration within a SaaS environment.

In this role, you’ll work closely with Customer Success Managers and internal partners to help support customer engagement, adoption, and retention efforts. This is a learning-focused opportunity for someone interested in customer success, account management, or go-to-market roles within technology.

 What You’ll Do: 

• Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups

• Assist with monitoring customer health, product usage, and engagement metrics

• Help gather and organize customer insights, feedback, and documentation

• Support renewal and adoption initiatives through research, reporting, and coordination

• Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives

• Assist with maintaining accurate customer information in internal systems

• Contribute to special projects focused on improving customer experience and operational efficiency

Ideal Qualifications: 

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field

• Strong written and verbal communication skills

• Organized, detail-oriented, and reliable

• Comfortable working with data, spreadsheets, and internal tools

• Interest in customer success, account management, or SaaS technology

• Ability to learn quickly and work collaboratively in a fast-paced environment

Compensation:

This is an hourly internship role with a pay rate of $20/hour.

The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law.