Customer Success Manager (Glide)

👋 Welcome to Glide!

At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.

You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Customer Success Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that!

Your Responsibilities:

• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting

• Work alongside sales team and founders to help close prospective customers

• Oversee customer account management, including formal communications of product updates and roadmaps

• Analyze customer data to ideate and recommend new features and enhancements

• Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed

• Identify and develop new business opportunities with existing clients

Need-to-Have’s:

• Customer-facing experience at an early-stage company

• Strong understanding of SaaS business models and large-scale software implementation projects

• Excellent communication and negotiation skills

• Technical understanding of fintech products

• Experience working with agile engineering and design teams

Nice-to-Have’s:

• Previous experience in a product or customer-facing role at a fintech or FinServ company

• Experience with data analysis tools such as SQL

• Familiarity with project management tools, customer success software and CRM systems

• A collaborative, entrepreneurial spirit

Perks and Benefits:💸 Competitive Compensation:

You’ll receive a competitive salary and a generous equity package for joining us at Glide.

❤️ Wellbeing Credits (for US employees)

Besides stellar health, dental, and vision insurance, we offer a generous health and wellness stipend, so you can stay healthy and active.

🥗 Lunch on us (for US employees)

We love food. Every member of the Glide team gets free lunch, every day. No one goes hungry around here :)

💻 Best Tools

We want you to be happy at work. You'll get a full equipment upgrade - from a top-of-the-line computer to your preference on keyboard, mouse, and accessories.

🏝 Remote-Friendly

You'll have the option to work fully remote from any location.

Any Questions?

Email: [email protected]

Remote restrictions

• Workday must overlap by at least 6 hours with New York, NY, USA