The Account Manager is responsible for revenue growth across a portfolio of ~150 accounts, driving upsells, renewals, and cross-functional collaboration with Product and Marketing teams.
Account Manager (IC)
Location: Remote (U.S.) — East Coast or Central time zones preferred
About the Company
We’re a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology. With a global customer base and strong momentum across Enterprise and SMB segments, we’re scaling our Customer Success organization to deepen relationships, drive adoption, and grow revenue.
About the Role
We’re hiring an Account Manager to join a growing post-sales team consisting of three Customer Success Managers, a VP of Customer Success, and five Support Agents. This is a remote role, but candidates based on the East Coast or Central U.S. are preferred to better align with customers in Europe and team members in India.
This position is expansion-focused — responsible for uncovering whitespace, driving product adoption, and growing revenue across a portfolio of ~150 Enterprise and SMB accounts. You’ll work closely with CSMs, Product, and Sales to lead commercial conversations and drive strong Net Revenue Retention (NRR) and Net Dollar Retention (NDR). You’ll also play a key role in partnering with Marketing and MarTech teams, helping customers connect offline experiences to measurable digital outcomes.
Responsibilities
Own revenue growth across a portfolio of ~150 Enterprise and SMB accounts.
Identify whitespace opportunities and lead upsell, cross-sell, and renewal discussions.
Build relationships with senior stakeholders, especially within Marketing and MarTech functions.
Develop account plans linking adoption signals to expansion opportunities.
Collaborate with CSMs to strengthen retention and expansion strategy.
Partner with RevOps to forecast and track expansion pipeline performance.
Refine best practices for multi-threading, whitespace analysis, and renewals.
Work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.
About You
5+ years in Account Management, Strategic CS, or Enterprise Sales at a SaaS company.
Proven ability to drive upsells, cross-sells, and renewals across Enterprise accounts.
Experience selling into Marketing or MarTech buyers preferred.
Strong organizational and project management skills; comfortable managing a large, diverse book of business
Commercially savvy with a strong understanding of NRR/NDR levers and forecasting.
Excellent communication skills and executive presence when engaging VP+ stakeholders.
Highly collaborative, adaptable, and motivated by working in a global, fast-paced environment.
Why Join
Join a collaborative team under experienced leadership (VP of CS).
Direct impact on customer growth and retention metrics (NRR/NDR).
Competitive compensation + equity upside.
Comprehensive health, wellness, and learning benefits.
Opportunity to work remotely while collaborating with a global team across the U.S., Europe, and India.
Comp:
Base: Up to 130K, OTE is 150K
Top Skills
Martech
SaaS
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Seeking a Lead Client Director to manage executive relationships, drive multi-year transformation initiatives, and oversee strategic account planning to foster business growth.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Director will manage release and deployment processes, lead a team, define release vision and metrics, and ensure efficient delivery of software releases.
Top Skills:
Agile MethodologiesCi/Cd PipelinesCloud PlatformsDevops PracticesItsm PlatformsSource Control
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Client Director will manage relationships with major clients like FedEx, lead teams to develop solutions, and achieve financial targets.
Top Skills:
AIIt Service Management
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
