Customer Success Engineer - USA

ABOUT NEARA

Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That’s the real-world impact we create every day at Neara.

We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives.

We’re not just another tech company - we’re one of TIME’s 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world’s leading venture capital investors.

Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We’ve built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognized. And now we’re ready for our next chapter of growth.

We’re excited to hire our first on-site Customer Success Engineer! This key role will serve as a technical advisor to enterprise-level customers, helping them maximize the value of our platform and uncover new opportunities for growth. You'll work closely with clients to understand their unique technical needs, offer strategic guidance, and identify areas for improvement.

We’re looking for someone with solid technical expertise, strong communication skills, and the ability to build trust with utility professionals. Your contributions will play a crucial role in driving both customer success and business growth.

WHAT YOU WILL DO

• Partner with customers to deeply understand their business goals and provide tailored technical guidance to maximize the value and capabilities of the Neara platform

• Serve as a trusted technical advisor, helping customers evolve their use cases and apply best practices to maximize long-term value

• Collaborate with Deployment and Customer Success teams to drive growth, streamline processes, and develop scalable technical frameworks

• Design and deliver focused training sessions and workshops aligned with each customer’s goals and workflows

• Lead configuration of customer reports and integration of datasets to ensure alignment with customer priorities

• Identify emerging client needs and strategic opportunities, and share insights with sales teams to inform account growth and planning

WHO YOU ARE

• Strong technical understanding of SaaS platforms and deployments 

• Experience with account strategy and client management within a consulting firm

• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions

• Strong communication skills, you can explain complex topics clearly

• A proactive problem-solver who thrives on finding creative solutions and empowers others to overcome challenges 

• Familiar with utility design systems or physics, with an ability to leverage this knowledge to influence project outcomes

• An engineering degree is a plus, but not essential

WHAT WE ARE OFFERING YOU

• Rare opportunity to work on cutting-edge platform-led products and shape their evolution.

• Competitive compensation package, including equity

• Flexible hours and working arrangements

• Significant opportunity for career development and acceleration

• Excellent PTO, Healthcare and 401K program
  

  Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. 
  Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
  No agencies or third-party service providers, please.
  Questions? Email [email protected].