Customer Success Engineer (Associate)

Location: US (Remote)

Compensation: $80,000 - $90,000 per year + Discretionary Performance Bonus + Equity

Argyle is a fast-growing, remote-first, Series C startup solving a consumer data problem.

For decades, financial service providers and other businesses have collected and verified consumer income, employment, and asset data the same way: by hand or via verification databases. These methods are expensive, time consuming, high friction, and/or unreliable. In turn, experiences like applying for a loan or completing a background check are challenging for service providers and consumers alike.

The solution is Argyle. We’re the leading provider of direct-source, consumer-permissioned income, employment, and asset verifications. We make it fast and easy to gain secure and reliable access to the most complete real-time datasets stored in consumers’ payroll and banking accounts, so service providers can automate verification workflows, save time, reduce risks, lower costs, and build better product experiences.

Named one of America’s Best Startup Employers of 2025 by Forbes, Argyle largely serves the mortgage, government benefits, tenant screening, personal lending, and background check industries as well as the gig economy. Argyle is also an authorized report supplier for Fannie Mae’s Desktop Underwriter® validation service, a component of Day 1 Certainty®, and Freddie Mac’s Asset and Income Modeler (AIM), part of Loan Product Advisor℠.

Founded in 2018, Argyle’s commitment to innovation is backed by investors including Bain Capital Ventures, Checkr, Mastercard, Rockefeller Asset Management and SignalFire.

The Customer Success Engineering team at Argyle sits at the intersection of product, engineering, and customer success. We partner closely with customers to support integrations, investigate complex technical issues, and surface system-level insights that improve the product.

This team goes beyond reactive support. We own technical problem-solving, escalation strategy, and the feedback loops that help Argyle scale responsibly.

• Partner with customers to support SDK and API integrations, guiding them through implementation and troubleshooting.
• Investigate and resolve technical issues across web and mobile environments, escalating thoughtfully when broader changes are needed.
• Collaborate cross-functionally with Engineering, Product, Sales, and Customer Success to unblock customers and improve the overall product experience.
• Debug issues across the stack, reading and contributing to code when needed to diagnose problems or improve reliability.
• Identify recurring issues and suggest improvements to documentation, tooling, and internal processes.
• Build strong familiarity with Argyle’s platform and data model to confidently support customer use cases and edge cases.

• Customers implement and use Argyle’s SDKs and APIs smoothly, with your guidance making the process seamless.
• Technical issues are diagnosed and resolved quickly, with patterns spotted and improvements suggested.
• Collaboration across teams leads to clearer documentation, better tools, and a stronger product experience.
• You become a go-to expert on Argyle’s platform, helping customers and teammates navigate even tricky edge cases.

• 1–3 years of experience in a Support Engineering, Solutions Engineering, or similar client-facing technical role.
• Strong debugging and troubleshooting skills across web and mobile systems, with working knowledge of full-stack development concepts.
• Comfort reading and understanding code across a full-stack codebases to help diagnose issues and support integrations.
• Experience working directly with technical customers and navigating ambiguity with sound technical judgment.
• Ability to identify patters across support tickets, and eagerness to contribute to process and/or product improvements.

At Argyle, you’ll be part of a remote-first, globally distributed team, with competitive pay and equity to match. You’ll work alongside smart, thoughtful, and ambitious teammates who genuinely care about delivering best-in-class service. We hold ourselves to a high standard, but keep egos out of it - everyone has real ownership and the flexibility to work in a way that suits them, including flexible time off. We’re intentional about building an inclusive team where different backgrounds and perspectives lead to better ideas and stronger collaboration. Sounds like a place you'd thrive? Apply today.