Handle inbound customer inquiries, educate homeowners on products and incentives, book appointments with advisors, manage customer documentation and lead-nurturing flows, coordinate with subcontractors and vendors, and improve cross-team operational efficiency to support residential electrification deployments.
About Us
Our mission is to electrify the world’s homes for healthy and sustainable living. Residential electrification is an extraordinary decarbonization opportunity - 145 million homes in the United States account for 20% of our climate emissions. But today, electrification is painful - it’s too complicated, time consuming, and expensive. So we’re building a new experience for homeowners, contractors, and utilities. Zero bridges the gap between the digital and the physical with a frictionless experience that makes electrification fast, easy, and affordable. Join our team to build a world class consumer experience that just so happens to electrify America.
About the Role & Your Impact
This is an exciting opportunity to join an early stage company of talented operations generalists, led by seasoned energy veterans. At Zero, we have a lean and targeted operations team - all our roles have substantial scope, and are all cross functional from sales through deployment.
This role is a Customer Service Coordinator for our HQ location in Denver. As a Customer Service Coordinator, you will be responsible for all primary inbound customer inquires. You will educate customers on the products we offer, incentives in their area, our unique virtual process, and get them booked with one of our advisors. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!
- You will deliver an excellent customer service experience daily to ensure successful customer education and appointment booking.
- Take full ownership of support lines and interface directly with customers, subcontractors and vendors.
- Track and maintain customer documentation, booking information, lead nurturing flows and the job close out experience.
- Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission.
What You Bring
- 3+ years of experience in customer service, dispatch, installation coordination or a related role as an operations generalist
- Energetic and self-driven, with a strong sense of self-ownership and follow through
- Excellent communication abilities, ability to interface with customers
- Strong organizational and multitasking skills
- Proficiency in CRM tools, Microsoft Office, G-Suite
- You live within 50 miles of Denver, CO (or are willing to relocate with assistance)
Nice To Haves
- Familiarity with heat pumps, other renewable energy products or home services
Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!
Similar Jobs
.png)
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead backend and full-stack work on the Payments team, building multi-gateway integrations (Stripe, PayPal), payment APIs, and customer payment UIs. Ensure secure, compliant (PCI-DSS) payment flows, reliability, observability, and scalability across AWS/Kubernetes microservices. Partner cross-functionally to design architecture, implement settlement/reconciliation, and maintain high availability.
Top Skills:
.NetAi-Assisted Development ToolsAWSC#DatadogDynamoDBKafkaKubernetesPaypalPci-DssPostgresReactStripeSvelteTypescript
HR Tech • Information Technology • Professional Services • Sales • Software
Prospect, qualify, and nurture new business opportunities via outbound calls and email. Identify decision-makers, assess buying readiness, record metrics in CRM, and collaborate with marketing and sales to build the top of the revenue funnel.
HR Tech • Information Technology • Professional Services • Sales • Software
Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
