Customer Success & Billing Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Enrollware, part of the Fullsteam organization, is a leader in providing online class registration and management solutions, specializing in services for American Heart Association training centers and various training organizations. Our 100% web-based software streamlines class scheduling, registration, and management processes, emphasizing efficiency and user-friendliness.  Our mission is to streamline the enrollment process for educational institutions with our cutting-edge technology. We're a team that values creativity, collaboration, and innovation, and we're currently on the lookout for a talented Customer Success Specialist to join our growing family.

Job Summary:

The Customer Success & Billing Specialist provides technical assistance and troubleshooting for software-related issues, ensuring users can effectively utilize the Enrollware, as well as manages monthly billing processing and billing related customer support. They may handle inquiries via phone, email, or web, and work to resolve problems, often requiring in-depth knowledge of the Enrollware software and its underlying systems. Responsibilities also include documenting solutions, training users, managing billing tasks, and potentially collaborating with development teams.

Primary Responsibilities:

• Become a product expert in Enrollware’s software.
• Respond to support tickets and phone calls in a timely manner.
• Provide training and look for opportunities for customers to make better use of the software.
• Assist in creating and updating current documentation.
• Contribute to internal project process initiatives.
• Respond to billing inquiries and follow up on outstanding balances.

Skills & Competencies:

• Outstanding communication, organizational, and time management skills.
• Experience supporting SaaS software applications.
• Excellent oral and written communication skills.
• Proven ability to research and solve customer issues.
• Self-motivated and dependable in a remote work environment.

Minimum Qualifications:

• Experience with billing processes.
• Experience with SaaS customer success.
• Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types.

Salary range: $33,000 – $51,453

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.