Customer Success Associate

We knew there had to be a better way to automate busywork and get work done faster. So we built it.

With Tango, create and share how-to guides in minutes:

▶️ Capture any process as you do it

⚡ Tango automatically builds a detailed gide and can also generate automations or in-app guidance
📌 Share or embed or pin inside your existing tools so your team can access it from where they work.

As a product-led fast growing startup, Tango powers hundreds of thousands of users at companies such as Cox, Salesforce, Gusto, Klaviyo, and Verizon. We’re backed by leading venture capital firms, including Slack Fund, Salesforce Ventures, Atlassian Ventures, Wing VC, General Catalyst, GSV Ventures, Tiger Global, and Hubspot. And we’re growing fast.

We’re building a future of work where Tango learns your workflows and rules, and uses automation and intelligent agent-features to help handle routine tasks.

That’s the future we’re building—Come build it with us.

We’re looking for a Customer Success Associate to join our growing Customer Experience team. You’ll help customers unlock the full value of Tango— building strong relationships, driving engagement, & supporting retention and growth.

Reporting to the Senior Manager, CX & Success, Bailey Thelen, you’ll work closely with our Head of Finance & Operations, Marketing, and Commercial teams.

This is a remote position based in the US.

• Onboarding: Lead customers through implementation, setting them up for success within the first 90 days for immediate & lasting value

• Customer Experience: Provide varying levels of support and education to a high volume of accounts to ensure continued adoption & satisfaction

• Growth & Retention: Identify both opportunities & risks within the customer base by monitoring data and trends

• Collaboration: Collaborate cross-functionally with Product, Marketing, and Operations to share feedback and insights that positively impact the customer journey.

• 2-4 years of SaaS experience in customer success/implementations/sales development, or project management/consulting

• Highly organized & capable of multi-tasking; open to handling a variety of tasks while maintaining attention to detail

• Strong communication & relationship building skills; able to drive meaningful conversations and are able to quickly earn trust

• Comfortable in a fast-paced, startup environment with high ambiguity

• Bonus points if you have worked at a Series A/B company

• You’re adaptable; we’re a startup after all!

• You’re eager; we’ll make sure you have opportunities to grow

• You're fun! We're serious about not taking ourselves too seriously

Our base salary compensation is $90,000-$110,000 for this role, and the total compensation package will also include equity and benefits. We value each employee based on their impact within the company, regardless of their location. Due to this, we set salary ranges for all roles based on function, level, and benchmark against similar-stage growth companies. We share salary ranges on all job postings to comply with local legislation and provide greater transparency to candidates. Final offer amounts are determined by multiple factors, including past candidate experience and expertise, and may vary from the amounts listed above. Additionally, we offer annual compensation reviews and have an annual equity refresh program

We believe teams that support and challenge each other are destined to win. That’s why we provide a competitive suite of benefits to support your personal and professional growth journey—and have some fun along the way.

• Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans

• 4 free therapy sessions annually through Spring Health

• Competitive compensation and annual equity refresh program

• 401(k) plan

• Work from anywhere in the US, with UberEats and Deskpass stipends—on us!

• Generous annual stipend for Learning & Development

• Health and Wellness stipend

• Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off

• Paid parental leave

• Subsidized National Parks Annual Pass

• Subsidized Roller Skates (yes, seriously)

▶️ Take Action – Avoid indecision and move past points of uncertainty. Value speed and fail forward.

🚀 Aim High – Set uncomfortably ambitious goals. Reject mediocrity and take calculated risks.

👐 Seek Diversity – Invite unique perspectives. Create a safe space to challenge the status quo.

🌱 Leave It Better – Be an owner, not a renter. Cultivate a growth mindset.

✨ Customer Love – Champion the needs of the end user. Deliver magical experiences.

🏆 Team First – Winning as a team beats winning alone. Lift up others.

Learn more about how we evaluate these values in our interview process.