Customer Success Associate

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.

At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. We’re looking for a motivated and empathetic Customer Success Representative to join our growing team. This is an ideal role for someone with 1–3 years of experience in customer success or account management, who’s excited to help customers achieve success with our product.

In this role, you’ll be the voice of our customers — guiding them through onboarding, supporting adoption, and ensuring they get maximum value from our platform. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your book of business.

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell

• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics

• Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.

• Partner with internal teams (Solution Engineers, Support, Product, Sales) to resolve issues and advocate for customer needs

• Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)

• Provide timely, clear, and empathetic support via chat, email, and video calls

• There may be expectations to participate in On Call duty outside of office hours

• 1–3 years of experience in Customer Success, or Account Management in the Cryptocurrency SaaS space or a Fintech with experience managing your own book of business of SMB accounts

• Proven ability to manage the full customer lifecycle: onboarding through renewal and upsell

• High emotional intelligence and some who is motivated by learning and problem solving

• Excellent communication skills — you’re clear, empathetic, and professional

• Ability to work independently and remotely in a fast-paced startup environment

• Strong problem-solving and organizational abilities; able to manage multiple priorities

• Proactive, hands-on attitude — willing to roll up your sleeves

• Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required.

• Spanish speaking preferred

• Located in North America or LATAM

• Flexible Remote Work: Work from anywhere!

• $1000 WFH Stipend: Use within your first year of employment.

• MacBook Pro: Procured by you and your manager to find a model that meets your needs.

• Unlimited PTO: We trust you to take as much holiday as you need.

• Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.

If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.

Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.