Customer Success Associate

Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.

Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the date we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.

Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We’re growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.

• We’re here to do the best work of our lives, and are immersed in our work.

• We optimize for rate-of-learning. Watch the clock, not the calendar.

• We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.

Our US office is in San Francisco.

Customer Success Associate (US, San Francisco)

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for a Customer Success Manager to ensure our SMB customers enjoy a seamless and engaging experience on Metaview, driving retention and growth. 

Your role will be to:

• Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value.

• Drive feature adoption at scale through targeted, data-driven outreach and personalized support.

• Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions.

• Assist with Technical Support as needed.

• Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively.

• Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements.

Last year we 4X’d revenue ($m’s). We’re on track to do the same in 2025. 

Fundamentally, our goal is to get big quickly. This is a career-defining opportunity to join a tiger team, creating a best-in-class approach to customer success.

• 2+ years experience in a customer or stakeholder-facing role. 

  • Bonus points for experience in recruitment/talent acquisition

• You get energised by meeting new people and spread that energy to them through your approach.

• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. 

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

• Part of our founding CS team: a phenomenal platform for accelerated career growth.

• Optimising value from the best product in a new category that already generates a ton of customer love.

• Generous salary and equity in a Series A startup growing 4x YoY.

• All the benefits you expect and more.

We take hiring seriously. These will be the best teammates you’ll ever work with!