Customer Success Architect - DLP

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

Apply your vast DLP knowledge and customer-driven approach to help customers adopt Cyera Omni DLP - an AI brain that unifies alerts and policies, cuts the noise, improves policies, and makes data loss prevention actually work.

The DLP Customer Success Architect is a strategic, domain-focused role dedicated to driving successful adoption, value realization, and long-term impact of Cyera’s DLP capabilities. This role operates at the intersection of Customer Success, Solution Architecture, and Product Management, with a clear mission: elevate the quality, consistency, and strategic depth of DLP engagements across Cyera’s customer base.

The DLP Customer Success Architect defines how DLP success is delivered at scale by building DLP-specific customer success materials, and selectively engages in customer-facing interactions—focusing on strategic, complex, or high-impact scenarios where deeper DLP context, architectural understanding, or program-level thinking materially improves outcomes. The role maintains a strong working knowledge of the DLP ecosystem and underlying providers, allowing it to guide complex discussions, support long-term DLP strategies, and connect customer goals to Cyera’s platform capabilities.

RESPONSIBILITIES:

• Developing and maintaining DLP customer success processes and materials.
• Serving as the primary technical expert on the Cyera DLP Platform, demonstrating in-depth knowledge and expertise.
• Mentoring the CS organization members, sharing your expertise and assisting in their professional development.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption at scale through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
• Speaking to the product’s vision and future capabilities.

REQUIRED QUALIFICATIONS:

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms.
• 3+ years of of hands-on experience with Data Loss Prevention (DLP) technologies. Experience with DLP endpoint agents - an advantage.
• Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations.
• Proven project management experience, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
• Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product.
• Proven technical troubleshooting skills.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• Candidates based in Eastern or Central timezones are preferred.



COMPENSATION INFORMATION: 

Compensation Range: $XXX,000-$XXX,000. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.​

BENEFITS - Why Cyera? 

• Ability to work remotely, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance