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Artificial Intelligence • Healthtech • Analytics • Biotech
The role involves managing customer success platforms, optimizing digital adoption strategies, analyzing data insights, and collaborating with product teams to enhance user experiences.
Top Skills:
Adobe CcAdobe EdgeAmplitudeGainsight PxHeapHTMLHypeKeynoteOmnigrafflePendoSketchUi/Ux DesignWalkme
Marketing Tech • Analytics
The Implementation Manager leads onboarding for mid-market clients, ensuring technical excellence and collaboration across teams while addressing client needs and challenges.
Top Skills:
Analytics PlatformsAPIsMobile SdkSaaSSQLWeb Sdk
At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: US - Remote
Experience: 5-10 years
Core Responsibilities:
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the "voice of the customer" inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as NRR, NPS, and value realization
- Becomes a SAFE platform expert and help customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
- Present customer business reviews to executive business owners and technical customer contacts
- Travel to customer locations will be required
Essential Skills/ Qualifications/ Experience:
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, customer success
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
