Lead and mentor a team of remote customer service representatives, ensuring quality service, monitoring performance, and addressing complex customer issues.
Compensation: $27+ hourly pay, plus performance-based bonuses
About Us
At Oates Energy, we believe in delivering exceptional customer experiences through a team-focused approach. We are looking for a motivated and experienced Remote Customer Service Supervisor to oversee and manage a team of customer service representatives.
Position Overview
As a Customer Service Supervisor, you will lead a team of remote customer service representatives, ensuring they provide high-quality service, resolve customer issues promptly, and meet company performance metrics.
Key Responsibilities
- Team Leadership: Supervise, coach, and mentor a team of customer service representatives.
- Performance Monitoring: Monitor and track team performance metrics (response times, resolution rates, etc.).
- Quality Assurance: Ensure all team members follow company policies and maintain high-quality customer interactions.
- Training & Development: Conduct regular training sessions to improve team skills and knowledge.
- Escalation Handling: Address complex customer complaints and escalate issues when necessary.
Qualifications
- 3+ years of experience in customer service, with at least 1 year in a supervisory or leadership role.
- Strong leadership, coaching, and conflict resolution skills.
- Excellent verbal and written communication skills.
- Proficiency in customer service software (e.g., Zendesk, Freshdesk).
- Ability to analyze performance data and implement improvement strategies.
Compensation & Benefits
- Pay: $27+ per hour (depending on experience).
- Bonus Opportunities: Performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Schedule: Monday through Friday, 9:00 AM – 5:00 PM (remote).
Top Skills
Freshdesk
Zendesk
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