Customer Service Specialist

Blueprint is seeking a Customer Service Specialist to play a critical role in delivering a seamless and supportive experience for our institutional partners, faculty, and student users. This role works closely with the Director of Customer Success and Account Managers to support new account setups, onboarding, group link creation, and day-to-day customer support across our B2B SaaS solutions. The ideal candidate is a proactive problem solver who enjoys helping others and thrives in a fast-paced, education-focused environment. This a full-time, remote position. 

• Partner with the Director of Customer Success and Account Managers to assist in the setup, onboarding, and ongoing support of institutional and group accounts across medical schools, residency programs, nursing, PA, pre-med, and pre-law programs.
• Set up and manage student purchase links for group programs, ensuring timely delivery and access.
• Serve as the first point of contact for faculty, administrators, and students, addressing inquiries, resolving issues, and escalating as needed. 
• Work with internal cross-functional teams, including Engineering and Technology, to identify and resolve customer issues.
• Deliver a smooth onboarding experience by guiding faculty and administrators through the setup and usage of our educational platforms.
• Maintain accurate records in Salesforce and other internal systems, and communicate updates across internal teams.
• Gather, organize, and share customer feedback with internal stakeholders to inform improvements in our products and services.
• Create and maintain support materials, including written guides, videos, and FAQs, to enhance the user experience.
• Provide monthly reporting on group link usage and protected group sales data to internal teams.
• Occasional availability needed during high-volume periods including some weekends.

• Bachelor’s degree preferred 
• 1–2 years of experience in customer service, customer success, or support—ideally in a SaaS or edtech environment
• Strong communication skills with the ability to explain technical concepts clearly and empathetically
• Highly organized, with the ability to manage multiple tasks and priorities independently
• Strong sense of urgency and follow-up  in resolving customer issues
• Familiar with Salesforce or other CRM systems; comfortable learning and navigating internal technology platforms
• Collaborative, team-oriented mindset with a passion for helping others
• Interest or experience in medical, nursing, or higher education programs is a plus

Life at Blueprint

We’re Blueprint! We live at the intersection of education and technology. We use technology and powerful data to create personalized and innovative learning experiences. Our team is passionate about education and its ability to improve lives. Our learners hold us to a high standard, and we do the same with each other. We thrive on change, we are passionate about improvement, we practice trust-based vulnerability, and we are committed to a culture of freedom and responsibility. We get a lot done, and we have a lot of fun doing it.

• Meaning. Do meaningful work that has a positive impact on society.
• Influence. Good ideas win, and we value contributions from everyone.
• Innovation. It’s central to who we are and everything we do.
• Growth. We are always learning and you will sharpen your skills.
• Performance. We set aspirational goals and make them happen.
• Low ego. High energy! That’s our recipe for success.
• Autonomy. We thrive with freedom and responsibility.
• Flexibility. We trust our people to do phenomenal work without unnecessary rules.
• Remote first. And not going back.

Benefits include:

• Competitive salary at a growing company
• Remote-first work environment allowing for flexibility
• Unlimited PTO, comprehensive health benefits and 401(k) match
• Additional Wellness Days to support a balanced schedule
• Monthly remote-work and annual home office equipment stipends
• Flexible Spending Account
• Parental leave benefits
• Volunteer opportunities
• Continual learning and mentoring opportunities
• Free access to test prep programs for team members, and family discounts

Diversity, Equity, Accessibility, and Inclusion at Blueprint

We believe diversity, equity, accessibility and inclusion are essential to our excellence and are the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

The Blueprint community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and partnership. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

We are committed to creating a welcoming workplace that reflects the diversity of the communities we serve and includes individuals with a diverse set of backgrounds and experiences. Individuals of color, women, members of the LGBTQIA+ community, veterans, and people with disabilities are encouraged to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Blueprint participates in E-Verify and can only hire U.S.-based employees with the required employment authorization status.

California residents, please review Blueprint's privacy policy here.

Application Deadline: Friday, May 30th *updated*