We are seeking a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to provide excellent support to customers by phone, email, chat, or in person. The CSR will handle inquiries, resolve issues, process orders, and ensure a positive customer experience.
Key Responsibilities
• Answer customer questions via phone, email, chat, or social media.
• Resolve customer complaints in a calm and professional manner.
• Process orders, returns, and account updates accurately.
• Maintain customer records and document interactions.
• Provide information about products and services.
• Escalate complex issues to the appropriate department.
• Follow company policies and customer service standards.
• Meet performance and quality goals.
Qualifications
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer and data entry skills.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong work ethic.
Skills
• Excellent verbal and written communication.
• Active listening.
• Time management.
• Conflict resolution.
• Attention to detail.
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
