Provide friendly customer support via phone, email, live chat, or in person; resolve issues, document interactions in CRM, follow up for satisfaction, and escalate complex cases.
We are looking for a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and providing a high level of service. This position plays a vital role in ensuring customer satisfaction and fostering long-term relationships with our clients.
Key Responsibilities:
- Customer Assistance:
- Handle customer inquiries via phone, email, live chat, or in person in a friendly and professional manner.
- Provide accurate, valid, and timely information by using the appropriate methods/tools.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution to solve the issue.
- Issue Resolution:
- Follow up with customers to ensure their issues have been resolved and satisfaction has been achieved.
- Document customer interactions, feedback, and troubleshooting steps in the company’s CRM or service database.
- Escalate complex issues to the appropriate department when necessary.
Top Skills
Crm,Service Database,Phone Systems,Email,Live Chat
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