Customer Service Representative

We are seeking a Customer Service Representative who is passionate about helping people and providing exceptional service. As the first point of contact for customers, you’ll be responsible for handling inquiries, resolving issues, and ensuring a positive experience with our company.

This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

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🔧 Key Responsibilities:
    •    Respond to customer inquiries via phone, email, or chat in a professional manner
    •    Provide accurate information about products, services, or policies
    •    Resolve customer complaints or issues with empathy and efficiency
    •    Process orders, forms, applications, and requests
    •    Maintain customer records and update account information as needed
    •    Collaborate with other departments to resolve complex customer issues
    •    Follow up with customers to ensure satisfaction

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✅ Qualifications:
    •    Previous experience in customer service or a related field preferred
    •    Excellent verbal and written communication skills
    •    Strong problem-solving abilities and a positive attitude
    •    Proficient with computers, email, and CRM or help desk software
    •    Ability to multitask and manage time effectively
    •    High level of professionalism and customer focus

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