The Customer Service Representative is responsible for client interactions, resolving inquiries, documenting interactions, and escalating issues as needed in a remote setting.
Job Type: Full-time, Part-time, or Contract
Salary: $45,000–$65,000 annually
Overview:
At OMNY Health™, we are a healthcare technology company focused on using data to drive smarter decisions and better outcomes. We are a remote-first organization that values collaboration, accountability, and meaningful work.
The Customer Service Representative provides exceptional service to clients and patients, handling inquiries, resolving issues, and maintaining high levels of satisfaction.
Responsibilities:
- Respond to client or patient inquiries via phone, email, or chat
- Resolve issues efficiently and professionally
- Document interactions and maintain records
- Escalate complex issues appropriately
Requirements:
- Strong communication and problem-solving skills
- Customer service experience preferred
- Comfortable working independently in a remote environment
- Must live in the U.S. and be authorized to work in the U.S.
Benefits:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off and paid holidays
- Remote work flexibility
- Sign-on bonus for eligible candidates
- Professional development and growth opportunities
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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