bet365 Logo

bet365

Customer Service Representative

Sorry, this job was removed at 06:45 p.m. (MST) on Wednesday, Nov 27, 2024
Denver, CO
Denver, CO

Who we are looking for
Never Ordinary. Are you interested in the fast-paced and growing sports gambling industry?
We're seeking ambitious Customer Service Representatives to join our US team. This is not just a job; it's a career opportunity where your growth is our priority, supported by our promote-from-within culture. Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are.
Join our Customer Service team at our new US headquarters in downtown Denver!
This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We're committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
Preferred skills and experience
Strong individual and team collaboration skills.
Exceptional verbal and written communication abilities.
Keen listening skills.
A passion for delivering outstanding customer service.
Eagerness to expand personal knowledge and skills.
Meticulous attention to detail.
Proficiency in multitasking within a fast-paced environment.
Innovative problem-solving capabilities.
Efficient typing, literacy, and numeracy skills.
Main Responsibilities
Ensuring a positive experience for our customers.
Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
Communicating with customers via live chat , telephone, and email effectively and efficiently.
Resolving customer requests and complaints in a timely and polite manner.
Conducting internal tasks to improve customer perception of our platform.
Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
Advocating for responsible gaming.

HQ

bet365 Denver, Colorado, USA Office

1701 Platte St, Denver, Colorado, United States, 80202

Similar Jobs at bet365

4 Days Ago
Denver, CO, USA
85K-135K Annually
Mid level
85K-135K Annually
Mid level
Digital Media • Gaming • Software • Esports • Automation
The Full Stack Engineer will develop and maintain a US Sports platform, ensuring resilience and stability while solving complex problems and collaborating with stakeholders.
Top Skills: .NetC#GCPGoKubernetesMssqlReactTypescriptWpf
8 Days Ago
Denver, CO, USA
70K-90K Annually
Junior
70K-90K Annually
Junior
Digital Media • Gaming • Software • Esports • Automation
The Analyst will support user research for the North American sports market by conducting generative and evaluative research, synthesizing findings, and collaborating with stakeholders to improve digital user experience.
Top Skills: Data Analysis SoftwareQualitative ResearchQuantitative ResearchUser Experience Research (Uxr) Methods
8 Days Ago
Denver, CO, USA
110K-160K Annually
Senior level
110K-160K Annually
Senior level
Digital Media • Gaming • Software • Esports • Automation
Lead a user research team to understand user needs in the sports market, developing strategies and conducting qualitative and quantitative research to enhance user experience and drive organizational value.
Top Skills: Analytics SoftwareDesign Collaboration ToolsEye-Tracking HardwareUser Research Platforms

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account