Serve as the voice of the company by responding to customer inquiries via phone, email, and live chat; troubleshoot account issues; document interactions in the CRM; and escalate technical bugs to the product team.
Customer Service Representative
Job Overview Serve as the voice of our company. You will support our users, solve complex problems, and ensure every customer leaves with a smile.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Troubleshoot account issues and guide users through solutions.
- Document customer interactions in our CRM platform.
- Escalate technical bugs to the product team.
Qualifications
- 1+ years of customer support or helpdesk experience.
- Excellent verbal and written communication skills.
- Experience using CRM tools like Zendesk, Salesforce, or HubSpot.
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
