Customer Service Representative (CSR)

We are seeking a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to provide excellent support to customers by phone, email, chat, or in person. The CSR will handle inquiries, resolve issues, process orders, and ensure a positive customer experience.

Key Responsibilities
    •    Answer customer questions via phone, email, chat, or social media.
    •    Resolve customer complaints in a calm and professional manner.
    •    Process orders, returns, and account updates accurately.
    •    Maintain customer records and document interactions.
    •    Provide information about products and services.
    •    Escalate complex issues to the appropriate department.
    •    Follow company policies and customer service standards.
    •    Meet performance and quality goals.

Qualifications
    •    High school diploma or equivalent.
    •    Previous customer service experience preferred.
    •    Strong communication and problem-solving skills.
    •    Basic computer and data entry skills.
    •    Ability to multitask and work in a fast-paced environment.
    •    Positive attitude and strong work ethic.

Skills
    •    Excellent verbal and written communication.
    •    Active listening.
    •    Time management.
    •    Conflict resolution.
    •    Attention to detail.