Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Job Summary:
Provides support via phone to customers, resolving questions, complaints, and requests while delivering excellent service.
Description:
Answer inbound customer phone calls, assist with account issues, product questions, order status, and troubleshooting; document interactions in CRM; follow scripts and guidelines; escalate issues appropriately.
Qualifications:
• High school diploma or equivalent
• Clear phone communication
• 1+ year customer service experience preferred
• Reliable internet & quiet workspace
Benefits:
Remote work, paid holidays/PTO, health benefit options, training programs
Top Skills
CRM
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