Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.
Customer Service Professionals (CSP’s) are responsible for providing support by assisting with status of their claims while providing outstanding customer service.
This position is only for U.S. based candidates.
- Receive inbound phone calls from a phone queue
- Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
- Effectively communicate the billing process and timing expectations to the caller.
- Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).
- Consistently meet MedRisk Customer Support Service & Quality standards
- Consistently maintain the Total Agent Availability (TAA) goal monthly.
- Understand MedRisk’s interdepartmental procedures, policies and comply with them.
- Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
- Complete special projects or tasks as assigned by the Supervisor.
- Other duties as assigned.
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