Customer Quality Engineer

Job Title: Customer Quality Engineer
Position Type: Full-time
Location: San Francisco Bay Area, CA (On-site)
Salary Range / Rate: 140k~220k base + bonus + stock options
Job ID#: 178489

Job Description:

We are looking for a Customer Quality Engineer to serve as the primary customer interface for quality matters, combining quality, technical, and project coordination responsibilities. This role acts as the internal hub for customer requirements and represents the company's quality function externally, covering customer complaint handling, on-site quality coordination, 8D and failure analysis closure, customer audits, and quality performance management.

Responsibilities:

• Serve as the primary point of contact for customer Quality, Purchasing, and R&D teams regarding quality complaints, quality plans, and audit requirements.
• Own customer quality issue closure, including 8D reports and corrective action plans. Coordinate failure analysis, DOE, and reliability testing to drive root cause identification, containment, corrective actions, and verification.
• Coordinate quality risk containment and escalate significant customer issues, working with internal teams to secure the resources needed for timely resolution.
• Partner with R&D, Process, Wafer, Failure Analysis, Test, and Supply Chain teams to address recurring failures and drive systemic improvements, including DFMEA/PFMEA updates, test specification improvements, and enhanced monitoring.
• Monitor customer quality performance, including complaint PPM, issue closure time, and customer scorecards. Track corrective actions and committed deadlines, identify systemic risks, and escalate delays to leadership.
• Organize monthly customer quality reviews and cross-functional meetings, prepare reports and presentation materials, and communicate progress, risks, and corrective action evidence to customers.
• Coordinate failed sample analysis and maintain complete, traceable failure reports, experimental data, and customer responses.

• Bachelor degree or higher, minimum 10 years relevant experience.
• Majored in Electronics/Semiconductor, Microelectronics, Materials or related engineering disciplines; power IC background preferred. Knowledgeable in IC manufacturing, CP/FT, HTOL/ORT, Latch-up reliability tests.
• Hands-on with quality tools: 8D, 5Why, Fishbone, FMEA, CAPA; familiar with IQC, shipment gate & Lot Hold control.
• Cross-functional influence: drive RD/Process teams to meet action item deadlines, detect delays and escalate risks.
• Fundamental FA literacy: understand FA, DOE & reliability data, spot report gaps and demand supplementary evidence internally.
• Risk mindset: prioritize issues by P1/P2/P3; track committed ECDs and flag overdue risks
• Deep understanding of reliability concepts, physics of failure, testing methodologies, and applicable industry standards
• Proficiency with methods for Building Reliability (DfR) and FMEA. Experience with reliability modeling, assessments, predictions, and allocations.
• Bilingual proficiency in Mandarin Chinese and English (read/write/speak): capable of reviewing English customer docs, writing 8D/GWP corrective reports and attending English customer meetings.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.