Customer Onboarding Coordinator

At VIP-99Bottles, we are revolutionizing the way alcohol distributors interact with retailers by automating vendor cost collection. Over the past five years, our company has experienced rapid growth, we are seeking a detail-oriented and organized Customer Onboarding Coordinator to manage the technical and logistical process of integrating new supplier data into the 99 Bottles platform. This role is crucial for ensuring the accurate and timely setup of new suppliers, which involves data management, troubleshooting, system coordination, and direct communication with suppliers. If you’re a team player with a passion for technology and process improvement, we’d love to hear from you!

Position Type: Full Time, Remote.

Starting Pay Range: $75,000 - $85,000 annually 

Key Responsibilities:

• Data Ingestion & Management:
• Upload and manage supplier item data from Excel documents into the 99 Bottles platform.
• Troubleshoot and correct data format issues to ensure compatibility and accuracy.
• Verify and maintain accurate distributor information within the supplier profiles.
• Actively troubleshoot data issues that arise during the ingestion and upload process.
• Supplier Environment Setup:
• Create and configure demo/development (dev) sites for each new supplier.
• Utilize these sites to test the uploaded data and provide a dedicated environment for demo calls with suppliers.
• Coordination & Communication:
• Follow up with and closely coordinate with Suppliers to ensure complete data submission, accuracy, and prompt delivery according to the onboarding schedule.
• Schedule and deliver demo calls with suppliers to walk them through their data and the platform.
• Coordinate the technical setup call (known as AS2 Mailbox setup) necessary for establishing the secure, automated exchange of data between the supplier, VIP, and the Retailer.
• Documentation & Maintenance:
• Maintain an up-to-date and accurate Master Vendor File (MVF).
• Keep the process documentation (e.g., using a tool like Scribe) current, specifically for the processes related to Vendor Managed/Supplier Managed Pricing.
• Maintain project and onboarding updates on Monday.com project tracker, and speak to updates on weekly team calls.

• Customer Support & Relations
  • Communicate directly with clients to understand needs, provide effective solutions, and ensure overall satisfaction.
  • Respond to support tickets promptly and deliver consistent, high-quality ongoing support.
  • Deliver additional training to clients as needed to enhance their understanding and use of products/services.

Qualifications

• Proven experience in data entry, data management, or coordination in a technical or supply chain environment.
• Proficiency in Microsoft Excel and data management, including advanced functions like VLOOKUPs, INDEX/MATCH, Pivot Tables, and data cleaning/normalization techniques.
• Excellent communication and interpersonal skills for effective supplier coordination and managing professional calls.
• Demonstrated ability to troubleshoot technical issues related to data file formats and uploads.
• Familiarity with vendor management systems or Enterprise Resource Planning (ERP) systems is a plus.
• Highly organized with a keen attention to detail and accuracy.
• At least 5 years work experience in a cutomer-facing role.
• Beverage or similar industry experience strongly preferred.

Why VIP-99Bottles?

• Join a rapidly growing company with a forward-thinking, dynamic team.
• Be part of an industry-transforming product that’s changing how alcohol distributors communicate and manage pricing.
• Work in a fast-paced, supportive environment where your contributions will have a direct impact.
• If you're looking for an opportunity to take ownership of your work and grow in a high-impact role, apply today to become part of our team!

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Matching and Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.