Support customer migrations and onboarding from an acquired platform to the core platform. Assist customers post-migration, provide support, troubleshoot issues, and enhance customer experience through documentation and collaboration with teams.
We’re looking for six part-time, motivated, customer-focused interns to support a high-impact initiative: migrating customers from an acquired platform onto our core platform. These roles sits at the intersection of onboarding, customer success, and frontline support. An ideal opportunity for someone who wants real-world experience working directly with customers, learning an SaaS platform, and supporting digital transformation projects.
You’ll play a hands-on role in ensuring customers have a smooth transition, feel supported post-migration, and are set up for long-term success and adoption on the new platform.
These roles can be a hybrid (2 days a week in the office) based in Denver, Colorado or St Petersburg, Florida. The hours of work are 20 - 30 hours per week for a period of 3-12 months.
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG , Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
What You Will Be Doing:
- Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
- Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
- Provide high-level walkthroughs to help drive user adoption and maturity
- Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
- Troubleshoot common issues and help customers navigate workflows and features
- Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
- Help document common questions, edge cases, and feedback to improve onboarding and migration processes
- Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform
What We’re Looking For
- Strong communication skills — comfortable working with customers over Zoom, chat, and email
- High empathy and a customer-first mindset
- Organized and detail-oriented; able to follow processes while handling multiple customers at once
- Comfortable learning new software tools and explaining them clearly to othersProactive problem-solver who isn’t afraid to ask questions
- Interest in SaaS, customer success, onboarding, support, or operations
- Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required
What You’ll Learn
- How SaaS customer onboarding and migrations work in a real-world environment
- How to support customers through change management and platform transitions
- How customer success, support, and implementation teams collaborate
- How to run effective platform trainings and drive product adoption
- Exposure to post-acquisition integration and scaling operations
What Success Looks Like
- Customers experience smooth, low-friction migrations
- Users feel confident and supported on the new platform
- High-quality customer interactions and positive feedback
- Growing independence in handling onboarding and basic support workflows
- Clear documentation and insights that help improve future migrations
Why This Internship Is Different
This is not a “shadow and observe” internship. You’ll own real customer interactions, contribute directly to a critical company initiative, and gain hands-on experience that’s highly transferable to roles in Customer Success, Support, Implementation, Product Ops, and SaaS Operations.
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions and meet different members of our team. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our intern recruitment process has the following steps:
People Ops Phone Screen (10 mins)
Interview with the Customer Experience team (30 mins)
Interview with the Hiring Manager (30 - 45 mins)
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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