Manage client implementations from sales handoff through onboarding completion within 30 days; maintain playbooks, report on implementation pipeline, identify and resolve roadblocks, and coordinate kickoff and transition to Customer Success Managers.
Description: Leads the entire implementation process for new clients, ensuring a smooth transition from sales to active platform use.
Responsibilities:
Project manage the kickoff and hand-off phases to Customer Success Managers.
Ensure successful onboarding is completed within 30 days post-sale.
Maintain and update customer implementation playbooks.
Provide consistent reporting on the implementation pipeline and identify roadblocks.
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