Customer Experience Specialist

The Company:  Harvest Hosts is a high-growth RV travel technology company and the largest private RV camping network in North America. We manage a portfolio of well-established brands across North America and Europe, offering a comprehensive suite of products designed to streamline and elevate the RV travel experience.

Our portfolio includes:

• Harvest Hosts – offering unique overnight stays at wineries, breweries, distilleries, golf courses, museums, and other small businesses across North America
• Boondockers Welcome – a community-driven platform connecting RVers with private property hosts
• Escapees RV Club – one of the largest and most established RV clubs, offering resources, education, and community for all RVers
• Brit Stops – a UK and Ireland-based membership connecting motorhomers with small businesses that allow overnight stopovers
• CampScanner – an alert service to book sold-out campgrounds

The company’s mission is to advance the technology and accessibility of the RVing and campground industry, making it easier than ever to travel while supporting national parks, local small businesses, and communities.

The Position:  Are you an analytical thinker who is tech-savvy, enjoys helping others, and thrives in a fast-paced environment? We are looking for a Customer Experience Specialist to join our team full-time.

In this role, you will support our members, hosts, and potential members by answering questions via email, chat, and phone, while proactively resolving issues with empathy and professionalism. You will also assist with day-to-day responsibilities that help our team succeed, including backend support tasks, reviewing member and host feedback, and collaborating with internal teams. This position requires troubleshooting technical issues, working simultaneously in multiple systems, and maintaining strong communication across a variety of customer situations. This is a fully remote, full-time position (40 hours per week). Scheduling may include some evenings and weekend shifts, based on business needs and team coverage.  

Responsibilities include: 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Identifying, and troubleshooting or escalating technical issues 
• Responding promptly to customer inquiries
• Communicating with customers through various channels, including online systems and phone
• Completing administrative functions within our backend database and ticketing systems
• Acknowledging and resolving customer complaints
• Familiarizing yourself with RV types, lingo, and items related to RVing
• Knowing our products inside and out so that you can best help our members and hosts

Skills and Qualifications: 

• Excellent written and verbal communication skills to interact with customers each day
• Critical thinking and intellectual curiosity 
• Comfort with technical systems and app navigation
• Experience with G Suite is a plus
• Experience with Intercom or other ticketing systems is a plus
• Bonus points for: 
  • Sense of humor
  • Passion for camping, RVing, and the outdoors
  • Experience in the travel and tourism industry

Benefits: Harvest Hosts is a venture-backed company and offers competitive pay, sick leave, 401(k) and most importantly: a fun work environment. This role is a remote (work from home) position.

Compensation: $18-20 per hour.
Timing: We are looking to fill this position as soon as we find the right candidate!