Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.
As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.
We are hiring for multiple shifts that span 24x7 ensuring we are available for our customers when they need us. Overtime opportunities may be available. During extreme business needs, overtime could be mandated.
Shifts actively recruiting for by most needed:- Remote-Overnights
- In-office Day Shift
- Remote- Mid Shift
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do- Independently lead significant initiatives to elevate customer experience metrics (ASAT/QA), proactively engaging with cross-functional stakeholders.
- Mentor and guide junior team members, fostering best practices, professional growth, and a culture of continuous learning.
- Represent Customer Experience in strategic cross-functional meetings, providing insights and recommendations to influence product roadmaps.
- Deepen subject matter expertise, particularly in complex areas like Options and Margin trading, to serve as a trusted resource for high impact interactions.
- Contribute significantly to onboarding and team capability enhancement initiatives.
- Champion operational excellence through process innovation, robust quality assurance, and proactive automation strategies.
- 3+ years of customer experience within financial services, including at least 2 year of hands-on experience on a trade desk or in an active trader role.
- Active Series 7 & 63
- Bonus is you have series 3 &4
- Extensive experience collaborating directly with Product, Compliance, or Engineering teams, driving tangible improvements in product functionality and customer experience.
- Proven capability in complex data analytics and strategic reporting to influence high-level decisions and process improvements.
- Demonstrated aptitude for navigating ambiguous situations and providing strategic guidance, balancing immediate tactical requirements with long-term objectives.
- Expert experience in managing and resolving high-priority, escalated customer scenarios, balancing customer expectations with compliance and regulatory obligations.
- Advanced proficiency with support tools, automation platforms, and CRM systems (e.g. Salesforce,).
- Passionate commitment to financial markets, customer advocacy, and advancing fintech solutions.
- Educate customers proactively, enhancing their understanding of complex financial products and services.
- Identify opportunities for lead generation and collaborate with appropriate internal stakeholders to drive customer acquisition and growth.
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
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Robinhood Denver, Colorado, USA Office
Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.
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