Customer Education Manager

Job Description:

As a Customer Education Manager, you’ll play a key role in designing and delivering effective, engaging self-serve content that helps Pluralsight customers maximize the value of their subscriptions. You’ll create educational resources in multiple formats—including live, instructor-led training, written content, and video. You’ll collaborate closely with teammates across Customer Success, Marketing, and Product to ensure our content meets customer needs and drives measurable outcomes.

This is a hands-on role focused on developing and executing impactful content programs. You’ll help customers learn how to use Pluralsight more effectively and contribute to improving customer satisfaction, engagement, and retention.

Who you’re committed to being:

• You understand principles of adult learning.

• You are passionate about helping customers learn and grow.

• You’re detail-oriented and comfortable managing multiple projects simultaneously.

• You bring creativity and structure to content development.

• You’re a strong communicator and cross-functional collaborator.

• You are curious and data-informed, always looking to improve based on feedback and performance.

What you’ll do:

• Develop and maintain educational content including written guides, how-to articles, and short videos to support customer self-service.

• Support execution of webinar programming, including scheduling, content preparation, and follow-up.

• Collaborate with subject matter experts and internal teams to gather information and turn it into digestible learning materials.

• Use customer insights, product data, and feedback to identify learning gaps and help improve content effectiveness.

• Assist in tracking content performance through key metrics (e.g., engagement, support deflection, CSAT) and make recommendations for improvement.

• Contribute to maintaining and evolving Customer Success playbooks and training materials.

• Support the Customer Success and Marketing teams in promoting user groups, community initiatives, and key product launches.

Experience you’ll bring:

• Experience creating customer-facing content (help center articles, video tutorials, webinar materials, etc.).

• Strong project coordination and communication skills.

• Familiarity with tools such as CMS platforms, webinar hosting platforms (e.g., Zoom), video recording tools, and basic analytics dashboards.

• Ability to gather and interpret customer feedback and data to inform content strategy.

• Experience with enterprise SaaS products or tech education platforms.

• Knowledge of instructional design best practices.

• Experience supporting customer communities or user groups.

Requirements:

• 3+ years of experience in customer education, enablement, instructional design, or customer success.

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Pay Transparency:

The annual US base salary range for this role is $81,400 - $113,100 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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