Customer Care Representative Associate II

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Education requirements include: High School Diploma; Experience requirements include: 2-3 years Customer Care or Customer Service experience.

Job Responsibilities:

• Provide ongoing, daily support to external and internal customers, spanning all Chamberlain Group product lines

• Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports

• Enter and manage orders in SAP

• Provide product information, pricing and availability

• Provide ongoing support of Inside and Outside Sales team

• Follow-up with customers regarding the status of their open orders and relay shipping information

• This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Requirements:

• High School Diploma; Some college preferred

• 2-3 years Customer Care or Customer Service experience

• SAP, Salesforce Service Cloud, Microsoft Outlook experience

#LI- Hybrid – Oak Brook, IL

#LI-MD1

The pay range for this position is $19.23 - $28.00 an hour; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.