Handle customer inquiries via calls, emails, and chats; resolve issues, process orders, maintain records, follow up on open issues, and improve the customer experience.
The Customer Care Associate will assist with general customer inquiries, complaints, and product-related concerns. This is a remote position.
Description:
- Handle customer calls, emails, and chats in a professional manner.
- Resolve issues, process orders, and provide product information.
- Maintain customer records and follow up on open issues.
- Offer solutions to enhance the customer experience.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service or call center experience.
- Strong communication and interpersonal skills.
- Basic computer and CRM software proficiency.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career growth opportunities.
Top Skills
Crm Software
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
