The role involves outbound prospecting, lead qualification, pipeline management, and collaboration with the sales team to drive customer engagement and sales growth.
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
SugarCRM is looking for a talented, energetic and driven individual to join our team as a Customer Business Development Representative (CBDR) in Denver. Supporting the North America sales team, you will play a pivotal role in driving our outbound prospecting efforts.
You will build rapport with contacts through phone calls, emails (including video emails) and social channels, and work closely with the SugarCRM sales team to ensure that the leads provided to sales are qualified correctly and are progressing through the sales funnel. This involves gathering key information to update the CRM system and assigning next steps for sales or marketing nurture paths.
**This role requires on-site 4 days a week for close collaboration with the team and management**
*We are not currently accepting applicants from Agency*
Impact You Will Make In The Role:
- Proactively identify and engage with potential clients in the North America market through outbound telemarketing, email campaigns, social media outreach, and video prospecting.
- Align closely with the Customer Success Manager (CSM) team to identify cross/up-sell opportunities in core accounts through campaigns, attending events, customer roadshow outreach and driving traffic to webinars.
- Build and maintain relationships with key prospects, understanding their needs, and effectively conveying how our solutions can benefit them.
- Own and manage your sales pipeline (from qualifying leads, maintaining accurate records of touchpoints and statuses in the CRM, ensuring timely follow-up, to warm hand-off).
- Meet and exceed monthly and quarterly outbound prospecting and lead generation targets.
- Continuously research and analyze the market to identify trends, opportunities, and potential clients.
- Successfully manage and overcome prospect objections
- Stay current on the SugarCRM products and solutions
- Actively look for opportunities to improve, optimize lead management
Expertise You Will Bring In:
- 1-2 years of experience with value-based selling and identifying pain points highly preferred
- Previous experience with outbound prospecting
- Strong proficiency in using email, social media platforms (LinkedIn, Twitter, etc.), and video prospecting to engage with key prospects.
- Strong written and verbal communication skills
- Professional, determined, positive attitude, self-starter, results and team-oriented
- A hunger for a career in customer success and a desire to learn and grow within a dynamic sales environment.
- Ability to accurately determine lead qualifications based upon established criteria
- Comfortable learning key software applications
To stand out from the crowd:
- Demonstrate a strong sense of accountability and goal achievement. Thrive in a metric-driven environment, consistently track progress, and take initiative to course-correct when needed to meet or exceed performance expectations.
- Previous experience using SalesLoft (or similar sales cadence tools), LinkedIn Sales Navigator and/or ZoomInfo
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Top Skills
Crm Software
Linkedin Sales Navigator
Salesloft
Zoominfo
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