Customer Care Representative - Spec Team

RDC+ Customer Care Representative

Location: Scottsdale, AZ (Hybrid - In-Office 3 days per week)

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a High Performance minded individual to join our team as a RDC+ Customer Care Representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service best practices, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

The RDC+ Customer Care Representative is a detail‑oriented, customer-oriented role responsible for supporting real estate agents and MLS partners. You will be the front‑line point of contact for RDC+ agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams including Product and Engineering to ensure a reliable, high‑quality experience for our users.

What you’ll do:

• Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Utilize effective communication and problem-solving skills via inbound phone to handle customer inquiries – we believe in providing one-call resolution!
• Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful
• Log and surface recurring feedback and known pain points via appropriate feedback channels
• Meeting or exceeding company expectations around productivity and service quality goals 

What you’ll bring:

• Minimum 2 years of customer service experience in a call center environment
• Excellent communication skills (both verbal & written)
• Strong attention to detail necessary
• Extensive knowledge of current Realtor.com® products
• Organized with the ability to handle a fluctuating volume of work & responsibility
• Strong research and technical skills required
• Knowledge of Chrome and Firefox
• Customer service oriented problem-solvers who can think on their own without direct supervision
• Team Player with a positive attitude & confidence
• Must be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 3 days in office per week.

How we work:

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office. 

How We Reward You:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family-forming benefits
• 13 paid holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time Off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program