Provides friendly customer service at parking facilities, assists with kiosk and scan-to-pay transactions, directs drivers, maintains clean work areas, audits parking lots, issues citations for violations, and reports customer or facility issues. The role requires schedule flexibility, outdoor work in varying climates, occasional lifting, and a valid driver license with three years of satisfactory driving experience.
Parkwell
Parkwell is proud to be a 2024 Top Workplace as determined by an employee feedback survey and recognized by the Denver Post. We are a values driven company that prides itself on phenomenal culture and putting people at the center of what we do. We will continue to provide more opportunities and growth for our people and we hope you will join our team so you can join us in this endeavor!
Position Summary
As the CSR you will be responsible for providing a great experience for all customers using parking at Meow Wolf and Mile High Station. As a CSR you will maintain positive customer and client interactions while maintaining an agreeable, helpful attitude.
Schedule
This is a full time position (40 hours each week). Schedule will be determined on a weekly basis and is subject to change based on business needs. Initially, this position will serve to provide mornings, afternoon/evening, weekends, and holidays.
Position Requirements
- Successful completion of a criminal background check
- Valid driver license with 3 years satifactory driving experience.
Customer and Client Service Duties and Responsibilities:
- Greet every customer you encounter with warm and friendly greeting.
- Offer to assist every/any customer who appears to be in need of assistance.
- Assist customers with payment at kiosks as necessary.
- Direct customers entering the parking facility.
- Assist customers with scan to pay payments as needed.
- Keep all work areas clean, organized, and presentable.
- Effectively communicate with all team members and managers.
- Report immediately to management any issues related to customer or client experience.
- Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer and learn the names of key people (property managers, engineers, janitorial, security, etc).
- Responsible for some cleaning duties of the neighbouring parking lot, as needed.
Auditing and Enforcement Duties and Responsibilities:
- Audit each designated parking lot/garage and check for violations
- Issue citations to violators and follow detailed citation issuance protocol
Other Duties and Responsibilities:
- You will be asked from time to time to perform other duties not listed in this description. The expectation is that you are flexible and open-minded to these assignments.
- Customer service experience preferred
- Ability to work outside in different climates
- Occasionally having to lift 50lbs
- Valid driver license with 3 years of satisfactory driving experience
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