CSM / Account Manager

Sequel.io is a challenger MarTech company helping modern marketing teams drive deeper engagement and measurable revenue impact through webinars, events, and content hosted directly on their own website. Unlike traditional third-party event platforms, Sequel keeps audiences in-domain, giving marketers better data, higher conversion rates, and clearer attribution.

Sequel is powered by innovative AI technology that turns live and on-demand content into enterprise-branded campaigns, uncovers high-intent engagement signals, and enables personalized audience journeys that directly influence pipeline and revenue.

We partner with CMOs and senior marketing leaders at 1,000+ employee companies, and are trusted by customers including ZoomInfo, Newsweek, 6sense, Vercel, Sanity, Clay, G42, Riskified, Salesloft, and Carta. With strong momentum and a growing customer base, Sequel is entering an exciting new stage of growth, making this a great time to join and have meaningful impact.

We’re growing our Customer Success team and are looking for a Customer Success Manager / Account Manager to own and expand relationships with our customers across their entire lifecycle.

In this role, you’ll act as a trusted advisor to marketing leaders, helping them successfully adopt Sequel, realize value from our platform, and grow their engagement programs over time. You’ll be the primary point of contact post-sale—owning onboarding, adoption, renewals, and expansion—while collaborating closely with Sales, Product, Support, and Leadership.

This role offers significant visibility and growth. You’ll work closely with senior stakeholders and the founders internally, reporting to our VP of Customer Success, and externally with customers ranging from fast-growing companies to large enterprises.

Responsibilities

• Own the Customer Journey - Manage a portfolio of customer accounts to foster long-term partnerships through onboarding, ongoing success and renewal.
• Identify opportunities for renewals and expansions, driving increased account value through upsells, cross-sells, and long-term customer partnerships.
• Onboard new Business and Enterprise customers to ensure they are set up for success and track success KPIs.
• Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner
• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction.
• Contribute significantly to our product development by working closely with the internal product teams on surfacing customer feedback and use-case value.
• Build Customer Success Best Practices - Define, develop and deliver playbooks and offerings to encourage adoption, delight our customers and make the company more efficient.
• Act as the Voice of the Customer - Become the customer advocate and help implement cross-functional initiatives across Sales, Product, and Support

Given the nature our fast growing startup, you'll have the chance to build your own programs and initiatives.

• Experience: You have 3-5+ years of experience in Mid-Market/ Enterprise Account Management or Customer Success
• Revenue Growth: Proven ability to manage renewals, expansions, and long-term customer relationships
• Relationship builder: Ability to grow and nurture strategic relationships with external stakeholders at the executive level of small and large organizations
• Strategic: You have experience gaining a deep understanding of customer's business goals and building strategies to support those outcomes.
• Customer obsessed: You only hang your hat up when customers get what they came for, and you'll run through brick walls to make that happen.
• Technical Brain: Analytical mindset and non-technical customer skills. Passionate about how the technology works.
• Ownership: Act with 100% responsibility for own outcomes as well as the outcomes of the company
• Experience working in B2B SaaS or Martech is a huge plus.

This position accommodates various levels of experience and expertise. During our interview process, we will evaluate your background alongside local market data, employing a combination of technical and qualitative assessments to establish your placement within our range. We will discuss compensation during our initial conversation and maintain transparency throughout the process regarding the level we believe best aligns with your qualifications within our organization.

OTE $100K - $150K.  The salary range does not reflect total compensation, which includes base salary, annual bonus based on performance, benefits, and company stock options.

We are open to hiring for this role anywhere in the US. We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.

• Health: Medical, Dental and Vision Insurance: 100% coverage for you and a dependent

• 401(k) Plan
• Stock Options - the perfect time to join Sequel as we get ready for our next phase of growth
• PTO:20 days off per year + a generous 7-10 days Winter Company Break + other federal holidays
• Generous Parental and Compassionate Leave Policies
• Setting you up for success: Best in class technology package to do your best work such as MacBook Pro, Headphones and budget for a workstation setup.
• Performance Rewards: We want to see you grow in the role and beyond. As a high growth startup, your career path gets accelerated with great performance and you always have a seat at the table. We encourage your learning with courses and events.
• Annual IRL Retreats (last year we were in Barcelona!)

At Sequel, we value diversity. We have team members from a variety of backgrounds and 5 different countries. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.